F.A.Q.

Frequently Asked Questions

WHERE DO I GET A CLAIM NUMBER?

Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process, Action Collision Repair will do the rest.

WHAT IS A DIRECT REPAIR SHOP?

A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

ARE YOU OPEN SATURDAY?

By appointment only.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?

Yes. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?

Action Collision Repair has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your estimator can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience. We provide a pickup and delivery service.

HOW CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

HOW WILL I KNOW WHEN MY CAR IS DONE?

You will be notified by phone when your vehicle is ready to be picked up.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. Action Collision Repair guarantees all of their repairs with a Lifetime Warranty.

DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHO DO I PAY MY DEDUCTIBLE TO?

If your deductible is not waived, it will be your responsibility to pay Action Collision Repair when you pick up your vehicle.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept personal checks, insurance checks, Visa, MasterCard, American Express, and Cash.

WHAT ARE BETTERMENT CHARGES?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

CAN I WASH MY CAR?

Yes.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS - DO'S:

  • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
  • Always use clean fresh water.
  • Wash your vehicle in the shade

DON'TS:

  • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
  • Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS - DON'T:

  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

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